Refund policy
Last updated: July 10, 2026
Made-to-order products
Every Michael Haslim Photo print is made to order. Because production begins specifically for each purchase, we do not accept returns or exchanges for buyer's remorse, preference changes, or an incorrect size or finish selected by the customer.
Damaged, defective, or incorrect orders
Please contact us within 30 calendar days after delivery if your order arrives damaged, defective, misprinted, or materially different from what you ordered. Covered problems include the wrong artwork, size, or finish, as well as a material production error involving crop, color, or print quality. Examples include an important subject visibly cut off contrary to the approved product preview, a visibly incorrect overall color balance, banding, streaks, or another production artifact that materially changes the photograph.
Email michael@michaelhaslimphoto.com and include:
- Your order number.
- A description of the problem.
- Clear photographs of the full product and the affected area.
- Photographs of the packaging and shipping label when the order arrived damaged or incorrect.
Normal differences between a backlit screen and a physical print, including minor shifts in color or brightness, are not considered defects. Damage caused after delivery is not covered.
After we verify an eligible problem, you may choose either one replacement at no additional cost or a refund to the original payment method. Do not mail an item back unless we provide written instructions. If a return is required for an approved claim, we will provide the return destination and cover the authorized return-shipping cost.
Approved refunds are submitted to the original payment method within five business days. Your bank or card issuer may require additional processing time. If an approved refund has not appeared after 10 business days, contact us so we can investigate.
Lost shipments
If tracking does not show delivery, allow five additional business days after the estimated delivery date for occasional carrier delays, then contact us. Lost-shipment claims must be reported no later than 30 calendar days after the estimated delivery date.
Incorrect addresses and unclaimed shipments
Customers are responsible for providing a complete and accurate delivery address. If a shipment is returned because the address was incorrect or incomplete, or because the package was unclaimed, the customer is responsible for any cost to ship the order again.
Cancellations and order changes
Contact us immediately if you need to cancel or change an order. We can cancel or change an order only if Printful has not started production. Once production begins, the order cannot be canceled or changed.
Contact
Questions or claims can be sent to michael@michaelhaslimphoto.com or made by phone at 602.549.6362. Support hours are 10am–4pm, Monday–Friday. We aim to respond within two business days.